India, Nov. 9 -- AI is one of the biggest trends in shaping the future of retail. It helps predict customer demand, manages supplier backorders, and optimizes inventory stock levels, says Balu Chaturvedula, VP-Technology, Core Services Supply Chain Tech, Walmart Global Tech India.

We will have to take a relook at the way the supply chains (global, national and local) operate after the COVID-19 crisis. What changes do you see happening?

As we all know, times have been unprecedented. Our vision is to help customers save money so that they can live better, and supply chain plays an important role. The initial stages of the lockdown saw retailers dealing with a significant demand for essential products. The ability to manage demand has neve...