Mumbai, Oct. 28 -- Mercedes-Benz India has introduced a transformative new Dealer Management System named SKYLine, a custom platform developed in collaboration with Zoho. This system represents a significant technological leap, engineered entirely in India to meet the specific demands of the local luxury automotive market. SKYLine is built to overhaul the entire customer service journey, creating a seamless and digitally integrated experience from the moment a vehicle is booked for service until it is returned to its owner.

The platform marks a strategic departure from older, fragmented systems by implementing a modern, decentralised architecture. A key feature of this new approach is that each Mercedes-Benz dealership across India now o...