Mumbai, Dec. 22 -- Caterpillar has announced that all Cat Customer Value Agreements (CVAs) will be eligible for an upgraded Services Commitment beginning in 2026. The programme is designed to provide equipment owners with specific timelines for maintenance and repairs.

Under the new terms, CVAs that include dealer labour will feature a Two-Day Repair commitment for common repairs. If the equipment is not returned to service within this timeframe, the customer receives a payment. Furthermore, the Parts Next-Day availability commitment covers maintenance, wear, and repair parts for pickup at a designated dealer location.

The CVAs provide 24x7 access to equipment health management tools, including VisionLink and Cat Inspect, to monitor ass...