New Delhi, Jan. 13 -- A video showing a Zomato delivery agent identified as Ankur Thakur eating a customer's order after a disagreement over doorstep delivery has gone viral, triggering a wider conversation on the pressures and expectations faced by app-based delivery workers in India.

In the clip, the delivery agent explains that he asked the customer to come downstairs to collect the order, which reportedly led to an argument. According to the agent, the customer insisted that the food be delivered upstairs or the order be cancelled. Eventually, the delivery did not go through, and the agent is seen consuming the food himself - a moment that quickly spread across social media platforms.

The now-viral video has gathered over 1.2 millio...