New Delhi, July 2 -- Meta has released a few major updates to its WhatsApp Business platform, including voice calling capabilities. The new Business Calling API is available for large businesses and allows users to initiate and receive calls directly within WhatsApp. This creates a more seamless and integrated communication channel between businesses and customers.

Previously, the voice chat feature was available only to small businesses, but with this release, large brands will also gain access to voice calls through the API. This offers customers the freedom to make voice calls to businesses on WhatsApp. More importantly, brands can also call back customers-a feature which was not available previously.

The introduction of this feature...