New Delhi, Dec. 5 -- In life insurance, value is proven not in brochures or marketing campaigns, but at the moment a family files a claim. It's here-where operational efficiency, regulation and human empathy intersect-that the industry's promise is truly tested.

As an industry that safeguards the financial future of its customers and drives security during vulnerable times, the barometer of efficiency is the way it faces the moment of truth. Today, India's life insurance ecosystem is stepping up to deliver on its promise of protection, as evidenced by the claim settlement ratio (CSR).

Trust indicator

The CSR measures how many claims are honoured out of the total received. Beyond being a regulatory requirement, CSR has become a crucial ...