New Delhi, Oct. 3 -- In boardrooms and C-suites, tension is mounting. Many companies have poured billions into artificial intelligence (AI), launching promising pilot projects that automate specific tasks, enhance insights and improve customer interaction.

Yet, for most, AI remains patchy-scaling beyond the pilot phase to enterprise-wide impact feels elusive. Leaders grow frustrated as the transformative promise of AI remains, to some extent, out of reach.

This frustration is understandable. But calls for "move fast" and "scale quickly" miss a fundamental lesson from history: technology alone does not transform organizations-people do. Making AI truly transformative means making it work for employees, not imposing it as top-down coercio...