New Delhi, Jan. 16 -- Verizon Communications Inc. said it will provide $20 credits to customers impacted by a widespread service outage on Wednesday, which the company said was caused by a "software issue".

"Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves," Verizon said in a statement on Thursday morning. The company said it is offering $20 account credits, which should cover "multiple days of service".

"This credit isn't meant to make up for what happened. No credit really can. But it's a way of acknowledging your time and showing that this matters to us. If you're still having trouble connecting, please restart your device (power down and power back on). This is the fastest wa...