New Delhi, March 28 -- Imagine opening a bank account or applying for a loan from the comfort of your home-no branch visits, no paperwork, just a quick video call. That's the power of Video KYC (VKYC), a game-changer in India's banking sector since its launch in 2020.

What started as a pilot project quickly became the backbone of digital banking during the pandemic, slashing onboarding times and making financial services accessible across the country.

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Productivity skyrocketed from 70 KYCs per month to 700, revolutionising digital banking. Yet, like any system, VKYC isn't without its challenges. To further enhance customer experience and strengthen frau...