Mumbai, July 2 -- For many Indians, bank lockers, once the silent sentinels of family gold and property documents, represent not just a place to store valuables but also peace of mind. However, the process of getting one-and what happens afterwards-isn't always as straightforward as it seems.

"Jewellery is the obvious item people think of," said Adhil Shetty, chief executive of BankBazaar. "But more people are now storing important documents, especially after facing losses in floods or house fires."

Bank lockers are designed to provide protection against theft and environmental damage. But in metro cities, demand far exceeds supply, making lockers a scarce and highly coveted service.

To rent a locker, a customer must complete full KYC ...