New Delhi, June 16 -- In these times of instant deliveries, RS Subramanian has his task cut out. His focus has been on maintaining DHL Express' own international network, while leveraging robust domestic partnerships such as the one with India Post that allows them to serve remote areas. It explains how they've been able to service 750 cities and over 33,000 locations across the country.

"The emergence of e-commerce supported by digitalisation has introduced new business formats, trading platforms and multiple pathways to reach the end customer. There is a growing demand for customer interfaces to be more intuitive. Additionally, the nature and style of service is constantly evolving, with technology playing a significant role in this tr...