New Delhi, July 7 -- Indian IT services firms are confronting a challenge with AI set to decimate their computer programming work. But an interesting vacuum will be created by AI's steady march into computer code: the AI trust crisis. In the words of my colleague Siddharth Shah, "The AI trust crisis is already here. And no one's talking about the layer that will make or break enterprise deployments,".

This layer hinges on human oversight, transparency and explainability-precisely the 'trust' dimensions that could turn Generative AI from liability to a lucrative revenue stream for Indian providers.

Tier-1 software majors like TCS have woven GenAI into their workflows, emphasizing pilot deployments and internal automation over big-scale c...