New Delhi, Dec. 15 -- The State Bank of India (SBI), India's largest lender, plans to add around 6,500 employees as part of a broader initiative to migrate customers to digital channels, chairman C.S. Setty said on Monday at the launch of YONO 2.0, a revamped version of the bank's digital banking app in Mumbai.

As part of this effort, the bank plans to increase its employee count to 10,000, assigning roles-largely floor managers-to help onboard customers onto the revamped digital platform by 31 March 2026. Of the total, 3,500 have already been hired.

This staff will help customers migrate to digital banking, guide them through transactions and assist first-time users, particularly those who still rely on branches.

From the bank's persp...