New Delhi, Dec. 2 -- There was a 13% increase in the consumer complaints received under the Ombudsman scheme in FY25, the Reserve Bank of India (RBI) said.

The RBI operates an Ombudsman scheme, a grievance redressal mechanism for resolving customer complaints regarding deficiencies in services offered by banks, NBFCs, payment system participants, and credit information companies (CICs). This is a single umbrella scheme under which all complaints against any regulated entity are entertained.

In FY 2024-25, over 13.34 lakh complaints under the RBI's ombudsman scheme were received, an increase of 13.55% over the previous year. The complaints were sent via email or letter to the CRPC or through the Complaint Management System (CMS) portal....