Mumbai, Feb. 20 -- India's banking regulator has asked digital payments facilitator the National Payments Corporation of India (NPCI) to look into rising complaints of erroneous UPI Autopay debits, three people aware of the matter told Mint.

Users of the Unified Payments Interface-a real-time instant payment system developed by the NPCI-began reporting involuntary autopay mandates and an inability to cancel such recurring payments towards the end of 2025.

The surge in such complaints to the cybercrime department prompted the umbrella body-which launched UPI Autopay in 2020 to enable recurring payments for subscriptions, utility bills, insurance premiums, and EMIs-to convene a meeting in December with UPI ecosystem players to assess whet...