New Delhi, July 11 -- IT-BPO mergers and acquisitions are not new. But the $3.3 billion WNS buyout by French major Capgemini signals the impact that Artificial Intelligence (AI) is having on global businesses-and how IT-BPO can combine to serve changing client needs better.

French technology and consulting firm Capgemini is acquiring Business Process Outsourcing (BPO) firm WNS for $3.3 billion in cash, paying $76.50 per share-a 17% premium over WNS's 3 July closing price. The deal, expected to close by end-2025, will help scale up Capgemini's Global Business Services division. The goal: position Capgemini as a global provider with a focus on the rapidly evolving demand for Agentic AI-autonomous AI agents that can perform tasks and make b...