New Delhi, Dec. 24 -- To mark National Consumer Day on 24 December in honour of India's Consumer Protection Act of 1986, the government has made "efficient and speedy disposal through digital justice" this year's theme.

It aims to highlight the consumer's right to grievance redressal under that law's 2020 update, which set up adjudicatory bodies at the district, state and national levels to look into disputes. Given the judiciary's overload of cases, this expansion was welcome.

This January saw the launch of e-Jagriti, a unified platform for online redressal that explains the 2025 theme's digital aspect. Among India's most disgruntled consumers are homebuyers trapped by stalled housing projects.

With real estate regulators failing to h...