New Delhi, May 20 -- The Rajdhani App Workers' Union (RAWU) has lodged a complaint with the Delhi labour department against Zepto and its third-party vendor, Kilton Geo Engineering Pvt. Ltd, alleging exploitative practices under Zepto's Rural Mobilization Programme (RMP). The union claims gig workers-referred to by Zepto as "delivery partners" and largely recruited from rural states-were misled about wages, accommodation, and working conditions.

The filing comes as quick commerce firms are grappling with a temporary shortage of delivery personnel amid surging demand.

The labour department has referred the matter to a labour inspector. Notices are expected to be sent to Zepto, the third-party vendor, and a group of affected workers as pa...