Mumbai, Aug. 11 -- When Arundhati Bhattacharya took charge of the India operations of Salesforce, one of the world's largest customer relationship management companies, in April 2020, she struggled to understand the value she could add.

In fact, many people within the company had the same question, and doubt.

It's not the kind of beginning one would expect from someone of Bhattacharya's stature. Before stepping into the tech world, she had carved out a formidable legacy in Indian banking. As the first woman chairperson of State Bank of India (SBI), the country's largest lender, she steered the state-owned institution through historic consolidations-including the largest domestic bank merger-and earned a reputation as one of India's most...