New Delhi, Feb. 3 -- IndiGo, the largest airline in India by market share, has appointed veteran of loyalty programmes Nik Laming to lead its frequent-flyer business, as the airline seeks to shift from its low-cost roots to defend its market share against feisty Air India.

Laming, a Singapore-based consultant with over 30 years of experience, joins at a critical time. While InterGlobe Aviation Ltd.-operated IndiGo flew 124 million passengers in 2025, it faced a 2% dip in market share in November and a record Rs.22.2 crore fine in December following operational issues.

The recruitment marks a shift for IndiGo as it scales its BluChip programme in order to compete with Air India's Maharaja Club. Since the September 2024 launch, BluChip ha...