New Delhi, Sept. 9 -- India's new electric vehicle (EV) charging application will place the onus on addressing consumer grievances on charge point operators, according to two persons aware of the development. The ministry of heavy industries (MHI), Bharat Heavy Electricals Ltd (BHEL), and unified payments interface (UPI) maker National Payments Corp. of India (NPCI), are currently developing the app.

Grievance redressal was discussed as a crucial part of the new unified EV charging app in consultations between government and industry, with the app likely to set up a standardized multi-tiered dispute resolution system where the onus of addressing consumer issues is on charge point operators, said one of the persons mentioned above, reques...