New Delhi, July 13 -- First off, let's put you at ease by sharing that we don't think that all white-collar workers in India are getting replaced by computers en masse. While AI will affect knowledge jobs, the nature of impact may differ according to demand for such work as well as the share of tasks in that role that can be automated. For example, a customer service agent may get replaced by a machine, but a consultant may instead see their job being augmented as a digital bot may not be able to convincingly present a multi-million-dollar strategy revamp to a client.

Technical or domain expertise will also play a key role in determining how easy or hard it will be for AI to replace a job or task. A working paper looking at ChatGPT usage...