Mumbai, July 15 -- India's largest private sector lender HDFC Bank has identified over 15 programmes that will use generative artificial intelligence (GenAI), chief executive Sashidhar Jagdishan told shareholders in the FY25 annual report.

The bank, said Jagdishan, has transitioned from pilot projects to centralised, "platform-driven GenAI strategy" for improving staff productivity and customer service. The bank has also launched a GenAI Academy to accelerate capability in generative AI.

"As GenAI becomes central to both current and future organisational capability, we are investing in developing skills in this space through a structured academy model, offering robust curriculum and tiered proficiency levels," he said.

Mint reported in...