New Delhi, Feb. 10 -- A heated confrontation inside an HDFC Bank branch in Kanpur has triggered widespread criticism after a video of the incident began circulating on social media.

The clip, reportedly recorded at the bank's Panki branch, shows a female employee identified as Astha Thakur, a relationship manager, arguing with a male customer inside the premises. In the now-viral video, the exchange appears to escalate quickly, with the employee allegedly using abusive language. At one point, she is also seen lifting and pointing a laptop towards the customer in what many viewers have described as an aggressive gesture.

What has drawn the strongest reaction online is a statement allegedly made by the employee during the argument. She ca...