New Delhi, May 29 -- As digital transformation sweeps across industries, the insurance sector is undergoing a quiet but significant evolution. What was once a transactional relationship is now being reshaped into a Trust-based, tech-enabled experience, especially in a country as diverse as India. In this exclusive conversation,Kirti Patil, Joint President and Chief Technology Officer atKotak Mahindra Life Insurance, shares how the company's digital platform,Optimus, is putting simplicity, empathy, and intelligence at the heart of its customer and advisor journeys.Building for a Digitally Diverse India

Q: Kirti, with digital access now expanding beyond metros, how is Optimus supporting this wider transformation in insurance experiences?Ki...