New Delhi, May 28 -- The number of unique internet banking users has increased by only 18% between March 2019 and September 2021, according to the Reserve Bank of India's Payment Vision 2025 document. This cohort constitutes a very small percentage of over 26 crore digital payment transactions that are processed every day by our burgeoning digital payment ecosystem, of which United Payments Interface (UPI) accounts for more than two-thirds.

As India's financial landscape continues to evolve at an unprecedented pace, driven by consumer demand for seamless, personalised experiences and rapid technological innovation, how can financial institutions strengthen their digital platforms to increase adoption and deliver greater value for their c...