New Delhi, Jan. 31 -- Insurance grievances can be frustrating, especially when your claim is rejected, delayed, or unresolved. To help individual policyholders resolve such issues efficiently and cost-effectively, the Government of India introduced the insurance Ombudsman scheme. This impartial mechanism addresses complaints without the need to go to court.

Currently, there are 17 insurance Ombudsman offices across various locations in India. Any person with a grievance against an insurer can file a written complaint, either personally or through their legal heirs, nominee, or assignee, to the insurance Ombudsman. The complaint must be directed to the Ombudsman under whose jurisdiction the insurer's branch office, the complainant's resid...