New Delhi, March 20 -- Dhanalakshmi, a leading NBFC serving rural India, faced significant challenges in streamlining communication and data accessibility across its dispersed branches. To address these issues, they partnered withEconz to implement Google Workspace. This case study explores how this digital transformation improved operational efficiency and enhanced customer service in underserved communities, analyzing the practical steps taken and the measured outcomes.

Founded in 1991 and registered with the Reserve Bank of India, Dhanalakshmi has been on a mission to expand financial access in underbanked regions, with branch locations now spanning across Kerala, Tamil Nadu, Karnataka, Maharashtra, Andhra Pradesh, Telangana, Odisha, ...