New Delhi, Jan. 2 -- "Do we really need 10-minute deliveries?" Former Jet Airways CEO Sanjiv Kapoor asked the Eternal founder, Deepinder Goyal, as thousands of gig workers protested against poor pay and working conditions, and lack social security benefits in the gig economy.

A 10-minute delivery became one of the highlights of the nationwide strike by gig workers, as Goyal defended it, saying that the promise is enabled by the density of stores, and not by asking delivery partners to drive fast.

Out of sheer curiosity, Kapoor asked, "Deepinder, what I am really curious about is, do we really need 10-minute deliveries in our chaotic urban conditions, unless for medical emergencies?"

"Would 30 minutes or 1 hour delivery (without so much...