New Delhi, Jan. 1 -- Online food delivery platform Zomato's parent company, Eternal, founder Deepinder Goyal, on Thursday, 1 January 2026, reacted to the 10-minute delivery promise amid the gig workers' strike on New Year's Eve, acknowledging that no system is perfect and there is always scope for improvement.

Goyal highlighted how the actual situation of gig workers in the industry is different from what is being portrayed on social media by people who don't understand the system.

"No system is perfect, and we are all for making it better than today. However, it is far from what it is being portrayed on social media by people who don't understand how our system works and why. If I were outside the system, I would also believe that gig ...