New Delhi, June 9 -- The Central Board of Indirect Taxes and Customs (CBIC), the government's indirect tax policy body, has laid down an annual plan for a supportive, people-focused and tech-driven tax administration for FY26, its chairperson Sanjay Kumar Agarwal said.

In a communication to field officers, Agarwal told different zonal offices to prepare their own annual strategies based on the priorities set by the CBIC.

The plan covers areas like GST, customs, human resource optimization, grievance redressal and capacity building among others, Agarwal said in the communication posted on CBIC's website. The plan reflects an "aspiration for a facilitative, technology-driven, and citizen-centric tax administration," Agarwal said.

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