New Delhi, March 15 -- Air India's journey under the Tata group has been replete with mis-steps. The latest was on 5 March when an Air India aircraft headed to Delhi had to fly back to Chicago as eight of the 12 lavatories in the aircraft had become unserviceable.

In February, Union agriculture minister Shivraj Singh Chouhan joined a long line of passengers complaining about the quality of seats on Air India aircraft. In a post on X, Chouhan said the seat allocated to him by Air India was "broken". The airline apologised to the minister and India's Directorate General of Civil Aviation is looking into the matter.

There's also the instance of an octogenarian Air India passenger who did not get a wheel chair and had to be hospitalised bec...