New Delhi, Feb. 14 -- As Artificial Intelligence continues to replace human jobs around the world, Airbnb is also joining the trend. The company has revealed that its in-house AI agent now handles about a third of customer support requests in North America, with plans to expand this service to other countries soon.

During the company's fourth-quarter earnings call, CEO Brian Chesky said that if the global launch of the feature goes well, then he expects that within a year, more than 30% of all customer support queries will be handled by AI through voice and chat, across all languages where Airbnb also employs human customer service agent.

"We think this is going to be massive because not only does this reduce the cost base of Airbnb cus...