New Delhi, June 16 -- In a significant move aimed at enhancing citizen-centric governance and ease of doing business through better grievance redressal, the government has brought both the income tax department and customs-related matters under the purview of its central public grievance system, a government notification said on Monday.

This means that taxpayers or importers/exporters facing issues such as delays, harassment, or poor service from these departments can now file their complaints with the Directorate of Public Grievances (DPG), which functions under the Cabinet Secretariat.

The decision is expected to improve government accountability and ensure faster resolution of complaints. Until now, such grievances had to be addresse...