New Delhi, Feb. 14 -- Basque Bakery, a premium patisserie in Bengaluru's Koramangala, has responded to the wave of online criticism it has been facing over what many social media users described as "rude" and dismissive replies to customers who called the brand overpriced.

The controversy erupted after screenshots of the bakery's sharp responses to Instagram comments began circulating widely, eventually making their way to Reddit. In one such exchange that went viral, the bakery replied to a critic with, "Bad math, poor, bad vocabulary. Bye," after the user left a lengthy comment questioning the brand's pricing, online reviews and claims of catering to a niche audience.

The response triggered intense backlash, with many internet users a...