New Delhi, Dec. 8 -- IndiGo has spent the past week trying to stabilise operations, with hundreds of delays and cancellations leaving airports packed and tempers stretched thin. In the middle of all that noise, a short video shot by a passenger managed to cut through the frustration and gained significant attention on social media. It features a sweet moment that people online could not help but latch onto.

The clip was posted on Instagram by Rashmi Trivedi, who said she and her toddler were stuck waiting during yet another delay. Instead of spiralling like most tired parents would, she caught something gentler happening a few feet away.

In the video, IndiGo flight attendants are holding a little boy, chatting with him, making him laugh...