New Delhi, July 7 -- Unlike basic chatbots, AI agents are autonomous systems that can plan, reason and complete complex multi-step tasks with minimal input-such as coding, data analysis and generating reports. Developers use them across IT, customer support, and enterprise workflows. Google and Microsoft recently called AI agents the next big shift, unveiling Project Mariner, Gemini tools, Azure AI Foundry and NLWeb. Salesforce, Amazon, IBM, and Meta are also building these platforms to automate workflows and enhance productivity. Nasscom has said 46% of firms are experimenting with AI agents, mainly in IT.

Many so-called agentic use cases today can be done with simpler tools, says Gartner, which predicts over 40% of such projects will b...