New Delhi, June 1 -- Tata group-owned Air India has made profitability its prime focus and aims to achieve it in the next few years, as the full-service carrier undergoes a revamp to boost efficiency and passenger convenience.

In an interview with Mint, Air India chief executive officer (CEO) Campbell Wilson emphasized that the company's overall financials have improved since Tata acquired it from the government in early 2022, and shareholders now expect to see profits.

"We've been very consistent and have an aspiration to be profitable, clearly, shareholders now expect us to be profitable. We are making good progress, managing costs, revenues, efficiencies, as well as operations and net promoter score (NPS)," said Wilson.

NPS is a met...