New Delhi, Feb. 24 -- As artificial intelligence (AI) stirs fresh doubts about the future of information technology services, HCL Technologies Ltd's chief executive officer C. Vijayakumar said the industry is indeed at its biggest inflection point yet, and it faces a painful, people-led transition. He, however, pushed back against fears of sweeping disruption, arguing that enterprise adoption will take time and is "not as dramatic" as being portrayed.

"So I think I would say this: this transition is different. it's going to be painful because it really involves people," said Vijayakumar during a fireside chat at the Nasscom Technology and Leadership Forum 2026 in Mumbai on Tuesday.

The chief executive's comments come as worries around t...