New Delhi, Dec. 10 -- A video of IndiGo passengers unboxing a small "apology" kit during a prolonged delay has sparked widespread reactions online, becoming an unexpected symbol of the airline's ongoing crisis. The clip surfaced on Monday and quickly travelled across platforms as cancellations continued to disrupt travel plans nationwide.

The video, shared by Instagram user @babyaaira.gaurav with the caption "Unboxing: Apology token from Indigo for flight delay," shows the contents of the packet: caramel popcorn, baked methi mathri, a mixed-fruit juice carton, tissues and a Samsung-branded card.

While such snacks are sometimes offered during routine delays, the gesture drew sharper scrutiny this week, with many calling it insufficient i...