New Delhi, July 29 -- Digital transformation is frequently discussed as a buzzword. For Air India, however, it is a pressing, holistic, systemic realisation. As part of the Tata Group, Air India is undergoing a monumental enterprise-wide reinvention across every process, platform, and person in the organisation. Central to this bold approach is Adobe, facilitating Air India to leapfrog old legacy constraints and become a data-driven, experience-first airline.

In a fireside chat at Adobe SUMMIT India 2025, Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, spoke with Prativa Mohapatra, Vice President and Managing Director of Adobe India, about how the transformation encompasses systems, scale, and human experience - a...