New Delhi, Sept. 25 -- Imagine an online platform where you can not only compare and purchase insurance policies, but also file claims, raise service requests, and track complaints. That's the vision behind Bima Sugam, the regulator-backed digital public infrastructure for insurance.

The idea is ambitious: a unified online marketplace that evolves into a digital public infrastructure, bringing together insurers, intermediaries, customers and other stakeholders.

The platform was originally slated for an April 2023 launch but deadlines have been pushed multiple times. Earlier this month, Insurance Regulatory and Development Authority (Irdai) chairman Ajay Seth unveiled the official website-bimasugam.co.in-but it displays the message "mark...