New Delhi, March 24 -- A Karnataka resident took to social media to express frustration after his bathroom cleaning service, booked via Urban Company, was cancelled simply because he insisted on communicating in Kannada.

According to his post on X, two workers arrived at his home, and he showed them the bathroom to be cleaned. One of them started speaking in a language he didn't understand. He requested Kannada, but the conversation continued in another language. The second worker also spoke in a different language.

When he repeated, "Kannada, please," they made a phone call to someone who spoke Kannada. That person then told the customer that the workers were uncomfortable because he was speaking only in Kannada. Confused, the resident...