New Delhi, June 17 -- A powerful LinkedIn post by Mridul Anand, a professor at IIT Delhi, is going viral for its honest reflection on ego, empathy, and emotional intelligence in the classroom. What began as a routine lecture turned into a surprising confrontation - and a deeper lesson on assumptions and understanding.

For two years, Anand had been teaching at his alma mater. Things were steady until one Monday, when a student, largely disengaged throughout the semester, suddenly became animated during a discussion on customer acquisition costs (CACs), retention curves, and lifetime value (LTV).

The student's questions, initially welcomed, soon became persistent. Though they touched upon topics already covered, he kept probing. As Anand ...