New Delhi, April 16 -- Urban Company introduced India to a world of unmatched ease, be it AC servicing, deep cleaning for home or spa services at home. However, those who work for the company are often overwhelmed with back-to-back bookings.

In a lengthy LinkedIn post, Anjali Kelkar, the managing partner at Magpiee Brand Solutions, highlighted the company's "inhumane" performance standards for its service partners.

"You're only as good as your team," said Anjali, who had booked a masseuse from Urban Company.

Anjali shared that she is a regular user of Urban Company's services. But, she said her last appointment reminded her that "great customer experience cannot come at the cost of the service provider's wellbeing."

She said she had b...