Kuala Lampur, Sept. 8 -- At the Bukit Indah RapidKL bus hub on a Monday, about 12 people queued to board a 27-seater Hino bus that measured eight metres long.

It was 8am. Most were migrant workers who lived around Taman Indah or Bukit Indah. Some were domestic helpers, others ? including locals ? worked in the retail sector.

The new bus service, a trial run that operators RapidKL said is meant to solve the "first-mile coverage", makes its last stop at the Ampang Point mall, a bustling hub and a converging point for buses that service several primary routes around Ampang, a densely populated constituency east of the capital city.

This makes it ideal for commuters who want to cut their travel time shorter. Because of the ample number of ...