India, July 22 -- When you are on your way to a meeting on the 11th floor, you are probably thinking about who will be there, the topics under discussion, and whether you can grab a coffee before you arrive. You aren't thinking about the conveyance you are riding in -- the elevator -- and how it works. You will only think about that if the elevator gets stuck or has another problem.

In that way, elevators are a lot like IT infrastructure -- unnoticed and unappreciated when they work, and the cause of all your troubles when they don't.

Like IT, the elevator business is undergoing a large-scale digital transformation. Otis Elevator, the only U.S.-based manufacturer and service provider for elevators and escalators has started its own digi...