India, Jan. 26 -- No one disagrees that 2020 was a dreadful year. But with vaccinations now being administered, people are becoming somewhat more hopeful and optimistic about this new year. And as IT leaders look back on 2020, many are saying that although the pandemic was incredibly challenging and difficult, it also resulted in some benefits for their organizations.

In its report on how the pandemic affected business operations, McKinsey wrote, "In just a few months' time, the COVID-19 crisis has brought about years of change in the way companies in all sectors and regions do business." It added, "According to a new McKinsey Global Survey of executives, their companies have accelerated the digitization of their customer and supply-chai...