India, Nov. 23 -- The rise of remote working and transformation of businesses into the digital-first format have changed how organisations communicate. From instant messaging and collaboration apps to AI assistants and workflow automation - today's workplace is powered by an ever-growing stack of tools that promise speed and efficiency. But, beneath the surface, enterprise communication remains fundamentally fragmented.

Despite newer tools flooding the market, most internal and external communications continue to run on good-old emails. Tools like SMSes, push notifications, WhatsApp, in-app messages and voice offer greater flexibility, but bring along complexities because of a lack of intelligent coordination between them.

Far from adva...