India, Dec. 23 -- A video shared by a Bengaluru-based food delivery agent has turned into a much larger conversation online. The clip, which began circulating widely on Instagram, shows the rider describing an uncomfortable exchange with a customer during a routine delivery. In the now-viral clip, the Zomato rider says he asked the customer to come down to the basement to collect the order. The customer refused and insisted that the rider bring the food to the doorstep.

According to the rider, the walk stretched on longer than expected, leaving him exhausted. What stayed with him, he said, was not just the distance but the lack of basic . The customer did not ask him for water or engage in any polite exchange.

The video spread quickly a...